General Information
Q: What types of artwork do you sell?
A: I offer a variety of handmade and custom-designed items, including rugs, plushies, and machine embroidery patches. Our collection features unique, high-quality pieces crafted with care, and will be a great conversation starter.
A: I offer a variety of handmade and custom-designed items, including rugs, plushies, and machine embroidery patches. Our collection features unique, high-quality pieces crafted with care, and will be a great conversation starter.
Q: Do you offer customization options?
A: Yes! We provide customization for selected items. You can choose from different colors, sizes, and designs when placing an order. If you don't see the customization you are looking for please reach out, and 90% of the time I can make it happen!
A: Yes! We provide customization for selected items. You can choose from different colors, sizes, and designs when placing an order. If you don't see the customization you are looking for please reach out, and 90% of the time I can make it happen!
Q: Where is your shop located?
A: I am based out of Ohio, I operate online, and if you’re interested in visiting a physical location, please check our website for any pop-up events or craft fair appearances. I keep an up to date posts on my Instagram @Crass.Concepts follow me if you would like to see what wonderful events I attend.
A: I am based out of Ohio, I operate online, and if you’re interested in visiting a physical location, please check our website for any pop-up events or craft fair appearances. I keep an up to date posts on my Instagram @Crass.Concepts follow me if you would like to see what wonderful events I attend.
Ordering & Custom Requests
Q: How can I place an order?
A: Simply browse our collection, add your favorite pieces to the cart, and proceed to checkout. We accept multiple payment methods for your convenience.
A: Simply browse our collection, add your favorite pieces to the cart, and proceed to checkout. We accept multiple payment methods for your convenience.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we offer worldwide shipping! Shipping rates vary by location and will be calculated at checkout.
A: Yes, we offer worldwide shipping! Shipping rates vary by location and will be calculated at checkout.
Q: How are the items packaged for shipping?
A: We take great care in packaging our products to ensure safe delivery. Rugs, plushies, and embroidery patches are wrapped securely with protective materials and shipped in sturdy packaging.
A: We take great care in packaging our products to ensure safe delivery. Rugs, plushies, and embroidery patches are wrapped securely with protective materials and shipped in sturdy packaging.
Q: How long does shipping take?
A: Every order will be packaged to ship between 1-7 days. Some items take a little longer to make by hand than others.
-Patches will be shipped in 1-4 days from ordering
-Plushies will be shipped 1-7 days from ordering
-Ready made none custom rugs will be shipped in 1-3 days from ordering
Domestic shipping usually takes 5-10 business days, while international shipping can take 10-21 business days, depending on the destination and customs processing.
-Patches will be shipped in 1-4 days from ordering
-Plushies will be shipped 1-7 days from ordering
-Ready made none custom rugs will be shipped in 1-3 days from ordering
Domestic shipping usually takes 5-10 business days, while international shipping can take 10-21 business days, depending on the destination and customs processing.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns on non-custom items within 14 days of delivery. Items must be returned in their original condition. Custom orders are non-refundable but may be eligible for revisions if needed.
A: We accept returns on non-custom items within 14 days of delivery. Items must be returned in their original condition. Custom orders are non-refundable but may be eligible for revisions if needed.
Q: What if my order gets lost in the mail?
A: If your order doesn't arrive, please contact me ASAP. We will work with you to resolve the issue, whether through a replacement or refund.
A: If your order doesn't arrive, please contact me ASAP. We will work with you to resolve the issue, whether through a replacement or refund.
Contact & Support
Q: How can I get in touch with you?
A: You can contact us via email at [email protected]
,through Instagram @Crass.Concepts, Or our website’s contact form. We strive to respond within 24-48 hours.
A: You can contact us via email at [email protected]
,through Instagram @Crass.Concepts, Or our website’s contact form. We strive to respond within 24-48 hours.
Q: Do you collaborate with businesses or designers?
A: Absolutely! We welcome collaboration inquiries for custom rugs, plushies, and embroidery patches for businesses, interior designers, and bulk orders. Reach out to discuss details!
A: Absolutely! We welcome collaboration inquiries for custom rugs, plushies, and embroidery patches for businesses, interior designers, and bulk orders. Reach out to discuss details!
If you have any other questions, feel free to reach out. We’re happy to help!